ERAPOSH

Frequently Asked Questions

Orders · Delivery · Sizing · Returns
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Everything you need to know before and after placing your ERAPOSH order.

Do you offer worldwide delivery?
Yes. ERAPOSH offers complimentary worldwide delivery on every order, with no minimum spend.
How long does delivery take?
Estimated worldwide delivery is generally 3–7 business days after dispatch. Delivery times are estimates and may vary due to destination, customs processing, courier operations or circumstances outside our control.
Will I receive tracking information?
Once your order has been dispatched, tracking information will be provided where available so you can follow its journey.
How do I choose the correct size?
Please review the size information provided on the relevant product page before ordering. If you are uncertain about sizing, we strongly recommend contacting ERAPOSH for assistance before completing your purchase.
Can I return an item if I selected the wrong size?
Returns and refunds are not offered for incorrect size selection, change of mind or personal preference, except where required by applicable law. We therefore recommend checking sizing carefully before ordering.
What if my item arrives faulty or damaged?
Please contact ERAPOSH with your order details and clear photographs of the issue. Faulty, damaged or incorrectly supplied items will be assessed in accordance with our Returns & Refunds Policy and applicable consumer law.
Where are approved returns sent?
Approved returns are sent to our designated Australian returns address. Please do not post an item before receiving return instructions from ERAPOSH.
Who pays for return postage?
Return postage to Australia is arranged and paid by the customer, except where applicable consumer law requires otherwise.
Can I change or cancel an order?
Contact ERAPOSH as soon as possible if you need assistance with an order. Changes or cancellations cannot be guaranteed once an order has entered processing or dispatch.
Are product colours exactly the same as shown online?
We aim to represent every product as accurately as possible. However, colours may appear slightly different depending on lighting, photography, screen settings and individual device displays.
How do promotional discounts work?
Promotional offers may be subject to specific dates, products, collections or conditions. Where a discount is automatic, it will be applied at checkout while the promotion remains active.
For matters involving faulty goods, consumer guarantees or other statutory rights, nothing in our policies limits rights available under applicable mandatory consumer protection laws.